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Help us understand what matters most when choosing an urn.
Choosing an urn is deeply personal, and we want to make it easier. This short, anonymous survey takes about three minutes and helps us better support families like yours.
As a thank you,you'll receive a 5% discount code on the final screen. No email required.
Step 1 of 11
What stage are you at in choosing an urn?
Just starting to look
Comparing a few options
Almost ready to purchase
Waiting until I need one
Not sure yet
Step 2 of 11
Who is the urn for?
A person
A pet
Prefer not to say
Step 3 of 11
What matters most to you when choosing an urn?
Choose up to 3.
Design and overall look
Material
Size
Colour
Price
How it fits into its environment
That it feels right for my loved one
Shipping speed
Made locally
Reviews and brand trust
Return or exchange policy
Other
Step 4 of 11
Of those, what is the single most important?
Choose one.
Step 5 of 11
What are you least sure about right now?
Choose all that apply.
Which size to choose
What the material looks and feels like
Whether the colour will look right in person
Where it would live or be placed
Whether it feels right for my loved one
How quickly it would arrive
How ashes are placed inside
Whether the price is fair
Whether I can return or exchange it
Whether it closes securely
Other
I feel confident overall
Step 6 of 11
What is the main thing holding you back right now?
Choose one.
Price
Need to talk with family first
Not emotionally ready to decide
Still comparing other options
Waiting until I need it
Nothing in particular
Other
Step 7 of 11
As you decide, are you mostly focused on Fauna, or also weighing other options?
Fauna is the main one I've looked at
I've glanced at a couple of others
I'm actively comparing several
Not sure
Step 8 of 12
Where have those other options been?
Choose all that apply.
A funeral home
A crematorium
A vet or pet cremation service
Other online urn shops
A large marketplace (Amazon, Etsy etc.)
A local store or memorial shop
A big-box or general retailer
Other
Step 8 of 11
Which best describes your situation right now?
Working with a funeral home
Working with a crematorium directly
Working with a vet or pet cremation service
Handling everything myself
I already have the ashes and am replacing or upgrading an urn
Not sure yet
Other
Prefer not to say
Step 9 of 11
How does our pricing feel to you?
Lower than expected
Fair
A little higher than expected
Much higher than expected
I'm not sure
I haven't looked closely at pricing yet
Step 10 of 11
Are there things you wish Fauna offered?
Choose up to 3.
Personalization or engravingName, dates, a short message
Custom or made-to-order designs
More colour options
More design or style options
A larger size
A smaller or keepsake size
A companion sizeHolds two
A more affordable option
A more premium, higher-end option
Something else
Nothing, the current range works for me
Step 11 of 11
Is there anything you still feel unsure about?
Optional. We would be grateful to hear what might help you feel more confident choosing the right urn.
Thank you
Your response means a lot.
We read every response and use them to make Fauna more helpful for families like yours. Your 5% discount is ready — it will be applied automatically when you continue shopping.
Your 5% discountFA53291
The code will be pre-filled at checkout. Keep a note of it as a backup.
