To make things simple, we label our urns by weight.  1 lb of body weight before cremation = 1 lb of urn capacity.

25 lb Urn: For weight up to 25 lbs (ideal for cats, small dogs, or shared keepsakes)

50 lb Urn: For weight up to 50 lbs (ideal for medium pets like Beagles)

100 lb Urn: For weight up to 100 lbs (ideal for large pets or smaller adults)

150 lb Urn: For weight up to 150 lbs (ideal for small-to-mid-sized adults)

200 lb Urn: For weight up to 200 lbs (ideal for most adults)

250 lb Urn: For weight up to 250 lbs (ideal for larger adults or extra peace of mind)

Example: If your loved one weighed 140 lbs, choose the 150 lb urn. When in doubt, size up.

When in doubt, always choose the next size up. If you are unsure, please message us and we will personally help you choose.

We offer two delivery options to ensure your memorial arrives exactly when you need it. Both options include a tracking number sent to your email as soon as your order ships.

Standard Shipping: FREE

• Arrives in 5–7 business days.
• Includes a 3-day window for careful production followed by fast-tracked shipping.

Rush Shipping: $28.00

• Arrives in 2–4 business days.
• Includes priority production and priority 1-day delivery.
• Personal Coordination: A member of our team will email you within 24 hours to coordinate timing and ensure your deadline is met.

Important Note: If you are working with a specific date for a service, please message us. We will do everything we can to accommodate your timeline.

We offer a 60-day, risk-free return and exchange policy to ensure you are completely satisfied with your choice.

• 100% Risk-Free: If the memorial isn’t exactly right for any reason, you can return it for a full refund or exchange.

• Zero Cost to You: We provide a pre-paid shipping label for all returns and exchanges within the 60-day window.

• Simple Process: No complex forms. Just email us at info@faunamemorials.com, and a member of our team will personally assist you.

Because our products are proudly made in Canada, they qualify for duty-free entry into the United States.

• No Extra Costs: The price you see at checkout is the final price. You will not receive a bill for customs, duties or brokerage fees upon delivery.

• Seamless Delivery: We use streamlined shipping routes to ensure your order moves quickly through customs without typical international delays.

• Shipping Time: Most US orders arrive within 5–7 business days via our standard free shipping.

• Need it fast? We offer Rush Shipping ($28) to the USA, which arrives in 2–4 business days. If you choose this option, a member of our team will personally reach out to you within 24 hours to coordinate the timing and ensure your needs are met.

Each memorial is designed with a secure, precision-threaded screw-top lid that ensures a tight fit and will not accidentally open if the piece is moved or handled.

The lid is engineered to sit perfectly flush with the body of the memorial, maintaining its clean architectural lines and sleek matte silhouette.

While the threaded closure is very secure on its own, you may also choose to apply a few small drops of super-glue to the threads before the final closure for a permanent, tamper-proof seal.

Our products are crafted from a premium, high-performance composite specifically engineered for a modern, sophisticated look.

• Sleek Matte Texture: We chose this material for its beautiful matte finish. It has a smooth, non-reflective surface that feels premium to the touch and complements any home interior.

• Sustainable Choice: While engineered for exceptional durability, our composite generates 70% fewer greenhouse gas emissions compared to traditional plastics.

• Lightweight & Strong: The material is designed to be lightweight for easy handling while remaining incredibly durable and resilient over time.

• Precision Craftsmanship: This specialized composite allows us to achieve clean, architectural lines and intricate details that represent the highest standard of quality.

Our products are designed for durability and a lifetime of display. To maintain the beautiful matte finish, we recommend the following care:

• General Cleaning: Use a soft, dry microfiber cloth to gently remove dust. For more thorough cleaning, a slightly damp cloth with water is usually all that is needed.

• Avoid Harsh Chemicals: Do not use abrasive cleaners, chemical solvents, or wax-based polishes, as these can alter the signature matte texture.

• Handling: While the material is strong and resilient, we recommend handling with clean, dry hands to avoid transferring natural oils or lotions to the surface.

• Display Environment: Our products are designed for indoor display. To ensure the color and finish remain vibrant for years to come, keep your memorial away from direct, prolonged sunlight or high-heat sources.

While our products are designed as permanent tributes for home display or columbarium niches, they can be used for ground burial. Here is what you should know:

• Cemetery Requirements: Most cemeteries require an Urn Vault (a rigid outer container) for ground burials to protect the site from settling. If placed inside a vault, the product will remain protected indefinitely.

• Direct Burial: Our high-performance composite is plant-based and more eco-friendly. However, it is engineered for extreme durability and is not classified as a "rapidly biodegradable" burial urn. It is intended to be a lasting vessel.

• Columbarium Placement: Our products are ideally suited for placement in a columbarium niche. We recommend checking the niche dimensions against our sizing guide to ensure a proper fit.

Recommendation: We always suggest checking with your cemetery's specific regulations regarding container materials and vault requirements prior to a service.

No. Our products are designed exclusively for indoor display or placement within a protected columbarium niche.

• Preserving the Finish: To maintain the premium matte texture and vibrant color, the product should not be exposed to outdoor elements such as rain, humidity, or freezing temperatures.

• Sunlight Exposure: Just like fine furniture or artwork, prolonged exposure to direct, harsh sunlight outdoors may affect the finish over time.

• Ideal Display: These pieces are intended for climate-controlled indoor spaces. Placing your memorial on a mantel, shelf, or bedside table ensures it remains a beautiful, lasting tribute for a lifetime.

There are two common ways to handle the transfer of remains into your memorial:

• Professional Assistance: Most funeral homes or crematoriums are happy to perform the transfer for you. If you provide them with the product, they can professionally handle the placement of the remains.

• Self-Transfer: You can also perform the transfer yourself. Your loved one’s remains will typically be returned to you from the crematorium in a sealed, durable plastic bag. This bag is designed to be placed directly into the memorial without being opened.

Not at this time. We are currently focused on delivering a clean, calming design and a premium matte finish on every urn.

Simple ways to personalize
Many families add a small nameplate, memorial charm, or framed note alongside the urn to create a personal tribute without changing the urn itself.

Engraving options
Because the design is intentionally minimal, it also pairs beautifully with custom plaques from local engraving services, which can be displayed beside the urn if you would like a permanently engraved element.