Our Return Policy & Promise

At Fauna Memorials, we understand the weight of the purchase you are making. Choosing a final resting place for a loved one is a deeply personal decision. We believe you should be able to see and experience the memorial in person without any added pressure.  You may return any item for any reason, no time limit on returns.

100% Risk-Free Returns & Exchanges

If the memorial piece you chose isn't exactly right for any reason—whether the size isn't what you expected or you have simply changed your mind—we offer a no-questions-asked return and exchange policy.

• Full Refunds: Receive 100% of your money back to your original payment method.
• Easy Exchanges: If you’d prefer a different style or size, we will help you swap it out seamlessly.
• Pre-paid Shipping: We provide a pre-paid shipping label for all returns and exchanges. There is zero cost to you with no restocking fees.

How to Start a Return or Exchange

To begin the process, simply email us at info@faunamemorials.com.

1. Personal Support: A member of our team will personally assist you. There are no complex forms to fill out.
2. Pre-paid Label: We will provide you with a return shipping label and clear instructions on how to send the package back to us.
3. Fast Processing: Once we receive the item, we process your refund or ship your exchange immediately. Most banks reflect refunds within 7 business days.

Damage or Issues

If your item arrives damaged or is not what you ordered, please contact us immediately. We will prioritize a priority replacement or a full refund to ensure the situation is resolved quickly and respectfully.